Italy is a safe country to travel, but as a famous tourist destination there are lots of pickpockets and bag snatchers.
What to do if your phone was stolen?
The mobile phones are a popular target for thieves. It is worth to be noted that if your phone happens to be stolen or lost in Italy or in any other country, you can totally disable your mobile phone services.
All mobile phones have a unique identification number called the IMEI (International Mobile Equipment Identity) code. This belongs to the handset and is associated with the SIM (Subscriber Identification Module) card, which holds the telephone number assigned to a customer. Access to the SIM card can be protected by personalizing the card with a 4 digit PIN number.
The IMEI number provides protection if a phone is lost or stolen. The IMEI code is clearly shown on the paperwork at time of purchase. Make a note of it and keep it separate from the mobile in case the phone is stolen or lost. If the purchase paperwork is not available, it is possible to find the IMEI number by entering: *#06# on the keypad.
Report to the service provider
The loss or theft of a mobile phone should be reported to the service provider immediately. They will need the IMEI number or details of the SIM card. The service will be suspended and the telephone blocked making it impossible for anyone else to use it, and the phone may be traced. The owner is responsible for payment of any calls made until the SIM is blocked unless they have taken out insurance with the supplier.
File a report to the police
If the phone is stolen, a report can also be filed at the nearest police station. The police must be supplied with the IMEI number. Drawing up a report to the police won’t guarantee the recovery of your mobile phone, but it makes it impossible for the thief to use your mobile phone. If he tries to use it, he ends up playing the fool for trying to steal it.